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COVID-19 FAQS

Thornbury Castle is now open and following current government guidelines.

The below FAQs cover our hotel operations – subject to any further Government advice.

Will we be allowed to dine with friends and family outdoors?

Under current guidelines, up to 30 people may dine together outdoors.

Will we be allowed to dine with friends and family indoors?

Under current guidelines, guests are able to dine indoors in a group of 6, or with one other household.

Will we still check-in and check-out as usual at the hotel?

We will be offering the usual check in and check-out procedures at reception however social distancing rules will be followed. Where possible, we ask all guests to scan our QR code using the NHS COVID-19 contact tracing app if they have it installed on their mobile phones. Check in is from 3pm and check out is by 11am.

How do I book dining slots including breakfast?

To allow for social distancing, we are taking reservations at our reception desk so we are able to ensure guests have the space they require to enjoy a peaceful dining experience. You are also able to place orders from our in-room dining menu which can be delivered to your bedchamber.

Is the usual breakfast buffet service available? 

No, we are not currently offering a breakfast buffet service and are only offering table service or room service for breakfast.

Are you extending dining hours in line with distancing restrictions?

Yes. We have introduced longer breakfast and dinner periods and more flexible dining arrangements including picnics. We ask that guests make every effort to book mealtimes ahead of arrival so that we are able to ensure guests have the space they require to enjoy a relaxing socially distanced meal. For specific arrangements like breakfast room service, or picnics, pre-orders are required, and we have time slots available which can be pre booked.

Are you offering room service? 

Yes. We will be offering room service for any guests who would feel more comfortable dining in their rooms. The room service option is available for specific time slots which need to be booked in advance. In-room dining menus can be found in our guest directory which can be found in each bedchamber. Our guest directory is currently accessed by scanning a QR code using a mobile phone. Should guests not have this facility, our reception team will be pleased to help.

Are you offering outdoor dining?

We do not offer outdoor dining; however, we do have tables and chairs within the grounds of the hotel if you choose to dine ‘al fresco’. Please speak with our Food and Beverage team who will be pleased to help.

Are you still accepting dogs as usual?

Yes. A charge of £15 per dog, per night applies.

Do I need to wear a face covering inside the hotel?

In line with Government directives, face coverings should be worn in the public areas of the hotels. However, face coverings are not required when exploring our gardens, or when seated in the restaurants, bar or lounge areas where we operate table service for food and drinks. Children up to the age of 11 are not required to wear face coverings. Further information will be provided by the hotel team upon arrival.

Am I able to book dining as a non-resident, including afternoon tea?

Yes, there will be limited slots available for pre-booked non-residents for afternoon tea, our all-day lounge menu and dinner. However, we have taken the decision to significantly reduce our capacity to ensure that social distancing can remain in place and we will prioritise our space for our in-house guests.